Shipping Policy and Costs

📦 Shipping Policy

We strive to provide the best shipping experience for our customers. Please read our shipping policy carefully to understand all the details related to your orders.

🚚 Product Availability & Partial Shipping

• All orders are subject to product availability.
• If an item is out of stock, we will ship the available part of your order immediately.
• The remaining items will be shipped once they become available.

🇸🇦 1. Local Shipping (Within Saudi Arabia)

Fast Delivery: 1 to 3 Business Days

💰 Shipping Fees:

• Orders SAR 1 – SAR 49 → SAR 16
• Orders SAR 50 – SAR 99 → SAR 12
• Orders SAR 100 – SAR 149 → SAR 8
• Orders SAR 150 & above → FREE Shipping

🎁 Free shipping on all orders via RedBox lockers.

🌍 2. International Express Shipping (Gulf Cooperation Council) via Aramex

Fast Delivery: 2 to 5 Business Days

💰 Shipping Fees:

• Orders SAR 1 – SAR 99 → SAR 45
• Orders SAR 100 – SAR 199 → SAR 35
• Orders SAR 200 – SAR 299 → SAR 25
• Orders SAR 300 & above → FREE Shipping

⚠️ Important Notes:

• Shipping costs are non-refundable and depend on product weight and your location.
• Additional shipping fees may apply based on your location or the size of the order.
• All taxes and duties (e.g., VAT, sales tax, customs fees) are the customer's responsibility.

📅 Delivery Dates & Methods

Delivery times may vary due to:

• Courier service practices
• Shipping location
• Chosen delivery method
• Quantity of items ordered

Note: Orders may be shipped separately based on product availability.

💔 Damaged Items Upon Delivery

If your items arrive damaged, please contact us within 5 days of receiving your order for assistance.

🔄 Order Returns

The customer will bear the shipping and return fees in the following cases:

• Refusal to receive the order
• Leaving the package at the courier branch for over 3 days
• No response to courier calls for 3 days